MB-260: Microsoft customer insight - Data Specialty
Reference : MS MB-260Educational objectives
At the end of this course, participants should be able to:
- Design Dynamics 365 Customer Insights - Data solutions.
- Ingest data into Customer Insights - Data.
- Create customer profiles through data unification.
- Implement AI predictions in Customer Insights - Data.
- Configure measures and segments.
- Configure third-party connections.
- Administer Customer Insights - Data.
Course programme
Dynamics 365 Customer Insights - Data specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights - Data solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.
Who is this course for?
Public
Empowering candidates interested in the MB-260 Microsoft Customer Insight - Data Specialty, this course is designed for individuals familiar with Dynamics 365 Customer Insights - Data. Candidates should have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. Additionally, a working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy is essential. Elevate expertise on this learning journey, gaining proficiency in Microsoft Customer Insight and its associated data specialty!
Prerequisites