MB-220: Dynamics 365 Customer Insights - Journeys

Reference : MS MB-220

Educational objectives

At the end of this course, participants should be able to:

Configure marketing applications.
Manage segments and lists.
Create and manage marketing forms and pages.
Manage leads, contacts, and accounts.
Create and manage marketing email messages.
Manage customer journeys.
Manage events and webinars.
Configure Dynamics 365 Customer Voice.

Course programme

This course reviews the Dynamics 365 Customer Insights - Journeys application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, real-time marketing, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.

Who is this course for?

Public

Prerequisites

List of scheduled sessions

There is no session for this course