PeopleCert ITIL 4 Leader: Digital & IT Strategy
Reference : PCERT ITIL 003Educational objectives
At the end of the training, participants should be able to:
- Align and manage your enterprise, IT, and digital strategies, using ITIL 4 concepts.
- Explore the use of the ITIL 4 framework to support an organization’s digital transformation journey.
- Respond to digital disruption by reshaping corporate strategy and adapting business and operating models.
- Understand how internal and external factors influence a digital vision and strategy.
- Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy (DITS) decisions.
- Leverage digital strategy to respond to digital disruption.
- Understand relationships between DITS with the Service Value System to create value.
- Develop a cross-organizational digital strategy.
- Craft a digital vision.
- Drive operational excellence.
- Enable a sustainable business.
- Strategically manage risk.
- Develop digital leaders for the future.
Course programme
The ITIL® 4 Leader: Digital and IT Strategy (DITS) module provides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organisation.
Who is this course for?
Public
This training is designed for IT professionals, managers, and leaders who are responsible for developing and implementing digital and IT strategies within their organizations.
Prerequisites
Before starting this course, candidates should have experience in IT Service Management and must have taken the ITIL Foundation course or the ITIL 4 managing professional transition certificate.