PeopleCert ITIL 4 Specialist: Create, Deliver and Support
Reference : PCERT ITIL 002Educational objectives
At the end of the training, participants should be able to:
- Plan and build a service value stream to create, deliver, and support services.
- Identify how relevant ITIL practices contribute to the creation, delivery, and support across the Service Value System (SVS) and value streams.
- Create, deliver, and support services.
- Understand how to manage IT-enabled products and services.
- Learn to create and manage effective and efficient services.
- Understand and manage the work packages and backlogs for practical value co-creation.
- Gain an in-depth understanding of the concepts, tools, and methodologies required to efficiently deliver services in a modern IT environment.
Course programme
This is a training program that teaches how to plan, build, and manage IT-enabled products and services to meet business objectives. It covers the core service management activities and expands the current scope of ITIL to cover the 'creation' of services.
Who is this course for?
Public
This training is designed for IT practitioners and leaders who are responsible for designing, developing, and delivering IT products and services. It is also beneficial for anyone who wants to understand the ITIL framework and how it can be used to improve IT service management.
Prerequisites
Before starting this course, candidates should have experience in IT Service Management and must have taken the ITIL Foundation course.