PeopleCert ITIL 4 Foundation
Reference : PCERT ITIL-001Educational objectives
At the end of the training, participants should be able to:
- Understand the key concepts of service management.
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management.
- Understand the four dimensions of service management.
- Understand the purpose and components of the ITIL service value system.
- Learn about basic governance structuring and modeling.
- Learn about service value chain activities and building it at various levels.
- Develop an understanding of objectives of various management services and systems.
- Get an understanding of activities of Problem Management, Incident Management, Change Enablement, etc.
- Translate service management theory into practice and execution.
Course programme
This course provides the fundamentals to embed ITIL into the day-to-day work practices. It introduces an effective model for the creation, delivery and continual improvement of technology-enabled products and services.
Who is this course for?
Public
This training is designed for a broad audience of IT professionals and anyone who wants to gain a basic understanding of the ITIL 4 framework.
Prerequisites
None