MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
Reference : MS MB-910Educational objectives
At the end of this course, participants should be able to:
- Describe Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service.
- Explore the core capabilities of customer engagement apps in Dynamics 365.
Course programme
This course will provide participants with a broad introduction to the customer engagement capabilities of Dynamics 365. Learners will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.
Who is this course for?
Public
The Microsoft Dynamics 365 Fundamentals (CRM) course is targeted to those looking to familiarize themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365.
Prerequisites
None