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• Understand and apply fundamental concepts and methods related to the fields of information technology and security.
• Align overall organizational operational goals with security functions and implementations
• Understand how to protect assets of the organization as they go through their lifecycle.
• Understand the concepts, principles, structures and standards used to design, implement, monitor and secure operating systems, equipment, networks, applications and those controls used to enforce various levels of confidentiality, integrity and availability.
• Implement system security through the application of security design principles and application of appropriate security control mitigations for vulnerabilities present in common information system types and architectures.
• Understand the importance of cryptography and the security services it can provide in today’s digital and information age.
• Understand the impact of physical security elements on information system security and apply secure design principles to evaluate or recommend appropriate physical security protections.
• Understand the elements that comprise communication and network security coupled with a thorough description of how the communication and network systems function.

• Explain the fundamental concepts and principles of an information security management system (ISMS) based on ISO/IEC 27001.
• Interpret the ISO/IEC 27001 requirements for an ISMS from the perspective of an implementer.
• Initiate and plan the implementation of an ISMS based on ISO/IEC 27001, by utilizing PECB’s IMS2 Methodology and other best practices.
• Support an organization in operating, maintaining, and continually improving an ISMS based on ISO/IEC 27001.
• Prepare an organization to undergo a third-party certification audit.

At the end of this course, participants should be able to:

• Describe the internal components of a computer and assemble a computer system.
• Install and understand operating systems on computers and mobile devices.
• Connect to the Internet and share resources in a networked environment.
• Troubleshoot using system tools and diagnostic software.

At the end of this course, participants should be able to:

• Explain what programming language is.
• State the types of programming language. 
• Explain java programming. 
• State the components of programming language.
• Use variables and data.

At the end of the Six Sigma Green Belt course, participants should be able to:

• Identify project selection and evaluation criteria.
• Plan and execute Six Sigma projects.
• Form and effectively lead a Six Sigma project team.
• Apply DMAIC (Define, Measure, Analyze, Improve, and Control) and various Six Sigma tools in process and quality improvement.
• Assess and manage project risk.
• Significantly increase profitability through Six Sigma projects.
• Avoid pitfalls in implementing Six Sigma.
• Integrate and enhance innovation and problem-solving skills.

At the end of the course, participants should be able to:

• Gain a comprehensive understanding of machine learning concepts, including supervised learning, unsupervised learning, and reinforcement learning.
• Explore Neural Computing Principles
• Apply Machine Learning Algorithms
• Implement Neural Networks
• Evaluate Model Performance

At the end of this course, participants should be able to: 

• configure Dynamics 365 Sales,
• manage core sales features,
• configure additional tools and service.

• Configure marketing applications.
• Manage segments and lists.
• Create and manage marketing forms and pages.
• Manage leads, contacts, and accounts.
• Create and manage marketing email messages.
• Manage customer journeys.
• Manage events and webinars.
• Configure Dynamics 365 Customer Voice.

At the end of the course, participants should be able to:

• Manage cases and Knowledge Management.
• Manage entitlements and SLAs.
• Implement scheduling.
• Implement multi-session experiences for Customer Service.
• Manage analytics, visualizations, and insights.
• Implement Microsoft Power Platform, Connected Customer Service and routing.

• Configure field service applications.
• Manage work orders.
• Schedule and dispatch work orders.
• Manage the Field Service mobile app.
• Manage inventory and purchasing by using the built-in inventory management system.
• Manage Connected Field Service and customer assets.
• Implement Microsoft Power Platform.